Ndis Service Agreement

NDIS Service Agreement: What You Need to Know

The National Disability Insurance Scheme (NDIS) offers support to Australians with disabilities to help them live an ordinary life. The NDIS Service Agreement is an important document that outlines the terms and conditions of the support provided under the scheme. As a participant, it is crucial to understand its contents. In this article, we will discuss everything you need to know about the NDIS Service Agreement.

What is the NDIS Service Agreement?

An NDIS Service Agreement is a legal document between you, the participant, and your support provider. It outlines your individual needs, how they will be met, and how much funding you will receive. The agreement is personalised to your situation and outlines your goals and objectives, as well as your support needs. It also includes the scope of support that can be provided by the support provider and the responsibilities of both parties.

Why is the NDIS Service Agreement Important?

The NDIS Service Agreement is essential as it sets out the basis for how the support will be provided. It clarifies expectations, rights, and obligations of both the participant and the support provider. This agreement protects your interests and ensures that the support provided meets your needs and goals. Additionally, the NDIS Service Agreement ensures that you are aware of the cost of your supports and the funding available to you.

What are the Key Components of an NDIS Service Agreement?

There are a few key components that make up an NDIS Service Agreement:

1. Participant’s Details – This section outlines your name, address, and contact details.

2. Support Provider’s Details – This section outlines the name, address, contact details of the support provider, and their NDIS registration number.

3. Service Delivery Arrangements – This section outlines how the service will be provided and the frequency of support.

4. Service Costs – This section outlines the cost of the support and how it will be funded.

5. Cancellation Policy – This section outlines the requirements for cancelling the service.

6. Complaints and Disputes – This section outlines the procedure for making complaints and resolving disputes.

How to Review and Sign an NDIS Service Agreement?

Before signing the NDIS Service Agreement, you should carefully review it to ensure that it accurately reflects your needs and goals. You should also ensure that it outlines the services you require and the costs of these services. If you have any questions about the agreement, you should seek clarification from your support provider.

When you are satisfied with the agreement, you can sign it. The support provider should also sign and date the agreement. A copy of the agreement should be provided to both parties.


The NDIS Service Agreement is an important document that outlines the support to be provided under the NDIS scheme. It is essential to read and understand the agreement before signing it. This agreement protects your interests, ensures that your support needs are met, and sets out the responsibilities of both the participant and the support provider. By having a clear understanding of the NDIS Service Agreement, you can make the most of the support provided by the NDIS scheme.